Mainstream support for Microsoft CRM 2011 ends in 6 months

Mainstream Support for Microsoft Dynamics CRM ends in just 6 months! On the 12th July 2016, Microsoft will end mainstream support for Microsoft CRM 2011. This means that after this date, the only kind of updates that Microsoft will provide

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CRM Online Performance and Compatibility

Recently, we have been working with a few customers to fine tune the performance of their CRM Online systems. I would like to share the findings of our research with you. Most of the time, and very rarely otherwise, CRM

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Posted in Cloud Computing, Microsoft CRM, Office 365

Christmas CRM Support

Please note that our offices will be closed from lunch time on the 24th December 2015 and will re-open on Monday, 4th January 2016. If you need support over the festive period, please email The mailbox will be monitored

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Posted in Optimal CRM

Microsoft Office 365 Planner Preview

Office 365 Planner

Office 365 Planner is in the process of being rolled out in preview to Office 365 First Release customers. Office 365 administrators who have opted into First Release will receive an email with instructions on how to set up the

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Posted in Office 365

Accessing the Interactive Service Hub in Microsoft CRM 2016

Microsoft CRM Interactive Service Hub Screenshot

One of the new features in Microsoft CRM 2016 is the Interactive Service Hub or Engagement Hub. By default, this feature isn’t accessible via navigation. When you first log in, you’ll get a notification banner at the top of the

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What does CRM stand for?

CRM stands for Customer Relationship Management. What is CRM? In it’s simplest form, CRM is a system or strategy that allows businesses to manage relationships with their customers. At it’s core, CRM stores details about Leads, Organisations, Contacts and Sales

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Posted in Microsoft CRM, Optimal CRM

Microsoft CRM 2016 What’s New

Due for release towards the end of 2015, here are some of the exciting new features you can expect in Microsoft Dynamics CRM 2016. CRM App for Outlook Microsoft CRM already contains a client for Outlook, which provides true offline

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Microsoft Office 2016 New Features

Microsoft Office 2016

Office 2016 is now available to Office 365 subscribers on a plan which includes office. We have been using Office 2016 for a while. Below are some of our favourite new features. Enhanced Collaboration Office 2016 is designed for collaboration.

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Microsoft CRM support for Microsoft Edge

We have received notification from Microsoft that CRM Online customers are being upgraded to CRM 2015 Update 1.1 from 31st August. This adds support for Microsoft CRM 2015 on the Microsoft Edge browser.   All Dynamics CRM releases including CRM

Posted in Microsoft CRM

Microsoft CRM Online Licence Types

  Microsoft CRM Online Licence costs in GBP (As of August 2015) Licence Type Price Term Dynamics CRM Online Professional £40.50 GBP / user / month Dynamics CRM Online Basic £18.70 GBP / user / month Dynamics CRM Online Essential

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Posted in Cloud Computing, Microsoft CRM
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Looking for a single view of your customer? We help our customers and partners optimise their investments in Microsoft CRM and Office 365.  We provide Dynamics solutions to companies and organisations across the North of England and UK.