One of the new features in Microsoft CRM 2016 is the Interactive Service Hub or Engagement Hub.
By default, this feature isn’t accessible via navigation. When you first log in, you’ll get a notification banner at the top of the screen to navigate to it.
We found that after you first navigate to the Interactive Service Hub, we didn’t get the prompt to access it the next time and had to access it by directly entering the URL into the address bar. I’m sure it would be possible to add a link via your favourite sitemap editor such as XrmToolBox.
In CRM Online, you’ll need to navigate to https://orgname.crm4.dynamics.com/engagementhub.aspx
Where orgname is the name of your CRM Organisation. We are based in the European data centre which is crm4.
A few other notes about the Interactive Service Hub:
- You can’t access the interactive service hub using In-Private browsing.
- If you’re using Internet Explorer, and you see a message asking for additional storage on your local computer, click Yes. If you click Not for this site, the Interactive Service Hub application won’t load.
- It is not possible to access the Interactive Service Hub via CRM for Outlook, Phones or Tablets.
- Screen readers and other accessibility aids are not currently supported.