Microsoft CRM Customer Service

Maximising customer loyalty and lifetime relationship value for customer care.

  • The right customer care tools help you to improve customer satisfaction and long-term loyalty while keeping costs under control.
  • You want to maximise customer loyalty and lifetime relationship value by responding to issues and questions with fast, accurate service.
  • You want to be able to manage and service interactions across channels in a unified fashion so the customer always gets the service they want.
  • You want to expedite the customer care with efficient and consistent process execution.
  • You want to reward loyalty by focusing and tailoring your resources to your most profitable and important customers.
  • Customer care capabilities

    Streamlined Case Management streamline case creation, tracking, resolution, and escalation
    Native Outlook Client Centrally manage contacts, calendaring, service tasks, and email
    Full Interaction History Track the details including offers, orders, contracts, and cases
    Service Scheduling Manage field service appointments, facilities, and resources
    Service Analytics Out-of-the box or configurable dashboards, and inline data visualisation
    Queue Management Build queues against any entity, user, or team
    Record Auditing Improve visibility and effectively meet service level agreements (SLAs)
    Guided Processes Streamline service with guided dialogs, and automated processes
    Goal Management Track first call resolution, average call time, and more
    Centralised Document Management Manage cases, service contracts, FAQs,
    Knowledge Management Create, retrieve, and sharing knowledge through a shared repository
    Web Self-Service Provide Web-based self-service to customers
    Unified Desktop Deliver a unified service desktop based on CRM

Looking for a single view of your customer? We help our customers and partners optimise their investments in Microsoft CRM and Office 365.  We provide Dynamics solutions to companies and organisations across the North of England and UK.