Microsoft Dynamics 365 is Microsoft’s new approach to end-to-end intelligent business applications in the cloud. These business applications enable companies to:
Start with what you need
Dynamics 365 apps are designed so they can be easily and independently deployed. That means you can start small with the right fit for your role, industry and business and pay only for what you need. Yet they work together seamlessly and fit with your existing systems, so as your business demands, you can grow into additional capabilities with ease and run your entire business in the trusted Microsoft cloud.
Productivity where you need it
Deep integration between Dynamics 365 and Office 365 connects the structured workflow of business applications and processes with the unstructured work of collaboration and productivity. So your employees are empowered with productivity tools surfaced in the context of their business processes. For example, a sales person receives an email, and can respond directly in Office with a quote that is created based on information from both Finance and Sales apps, stored back to the right app, with right pricing, discounting etc. All without the user having to leave Outlook.
Alternative example: A sales rep works on an opportunity in Dynamics 365 Sales with embedded access to multiple Productivity tools to more effectively progress the opportunity. The rep can collaborate with team members by sharing real-time updates in Yammer and across Groups, compiling team notes and input on the opportunity in OneNote, and seamlessly generating a quote in Word – all without leaving the context of the opportunity.
With Dynamics 365, Microsoft is the only provider of business applications that infuses big data, advanced analytics and IoT into processes out-of-the-box to proactively guide employees & customers to optimal outcomes with predictive insights, prescriptive advice and actionable next steps. Data & insights transformed into action for intelligence where its needed. For example, Cortana Intelligence will enable cross-sell recommendations to help sales reps predict which products and services a customer will need. Access to IoT data inside Dynamics 365 for Field Service will enable pre-emptive action from field service agents by connecting asset monitoring and anomaly detection so they can take action before failures occur avoiding costly customer service issues.
Ready for Growth
Dynamics 365 enables companies to adapt and innovate in real time with nimble, adaptable applications so you can compose, modify and extend processes. Business users are empowered to change and adapt without IT. And you can reimagine your business model with a common data model and a flexible, extensible business application platform.
Modules which are part of Dynamics 365 include:
Customers can download modules from Dynamics 365 AppSource.